ShockWave Print has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a ShockWave Print customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that ShockWave Print will review any other order you place. Orders are printed in their “as submitted” form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. ShockWave Print DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. ShockWave Print will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, die lines or, sizing, etc.
ShockWave Print does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product.If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).
If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.