To our most valued customers,
As COVID-19 continues to impact our communities we wanted to help answer any printing questions you may have. As always, we are passionate about—and committed to—expert-quality printing for our customers and we intend to keep that promise during this challenging and uncertain time.
Here at ShockWave Print we care deeply about the health and well-being of our customers, employees, and the communities we work in. It is our top priority to ensure everyone’s safety while continuing to offer the same high-quality printing and friendly customer service our customers count on.
Q: Are you still accepting orders?
A: Yes, we are still accepting orders online or through our customer service.
Q: How are you minimizing the spread of the novel coronavirus (COVID-19) in your facilities?
Q: Will I get my order?
Q: Will my order be on time?
Q: Can I cancel my order due to COVID-19?
A: Our cancellation policy remains the same:
An order may not be canceled once it is “In Production”. If the order is still in the preflight or proofing stage, it may be canceled subject to the following fees, when applicable:
- Orders placed, paid for and then canceled before 5 p.m. PT on the same day may be refunded in full or booked as store credit to be applied to future orders;
- Orders below $100 will not be subject to cancellation fees;
- Orders from $100 to $500 will be subject to a $15.00 cancellation fee;
- Orders $500 and above will be subject to a cancellation fee of 3.5% of the full order amount
Q: How can I contact you if I have specific questions about my order?
A: To ensure the safety and well-being of our customer service department, we have temporarily changed our customer service hours. Please call 702-987-1777, Monday to Friday, 10 a.m. to 5:30 p.m. Pacific Time. We appreciate your patience and understanding.
Q: Can I still pick up my order?
A: For the safety of our customers and employees, our pick-up location is temporarily closed until further notice. You can still receive your order by choosing any of our shipping options. For orders in Las Vegas Area choose Local Pickup option to get free delivery.
Q: Will the product or shipping prices change?
A: We are all in this together at this critical time. We will not take unfair advantage of our customers by price gouging. Our product and shipping prices will remain at the same affordable prices.
Your Print Specialists at ShockWave Print